Drivers boycott inDrive app from April 1 to protest low fares, underpayment

?On April 1, 2025, drivers affiliated with the inDrive ride-hailing platform initiated a boycott to protest against low fares and perceived underpayment. The drivers' primary concern centers on inDrive's pricing model, which they argue allows passengers to propose fares that are unreasonably low, undermining drivers' ability to earn a sustainable income. This model enables passengers to suggest fares, sometimes significantly below standard rates, compelling drivers to accept trips that may not cover operational costs.

The Lagos State chapter of the Amalgamated Union of App-based Transporters of Nigeria (AUATON) has voiced strong opposition to this pricing structure. Steven Iwindoye, the chapter's Public Relations Officer, criticized companies like inDrive, Rida, and Uber for imposing fares he described as "unfair and insensitive" to the challenges faced by drivers. He highlighted instances where trips valued at ?5,000 were reduced to ?2,000 at the rider's discretion, calling it an insult to the profession.

In response, inDrive has defended its peer-to-peer price negotiation model, asserting that it empowers drivers with the freedom to choose riders and offers that align with their expectations and operational costs. The company emphasized that drivers are not compelled to accept unreasonably low fares and have the autonomy to negotiate and select offers that meet their financial needs.

Despite these assurances, drivers remain dissatisfied, arguing that the current system still permits passengers to propose fares that do not reflect the rising costs of fuel and vehicle maintenance. This discontent has led to calls for a minimum fare benchmark to ensure fair compensation for services rendered. ?

The boycott underscores the growing tension between ride-hailing companies and their drivers over fare structures and compensation. As the situation develops, it remains to be seen how inDrive and other affected companies will address these concerns to balance profitability with fair treatment of their drivers.