MTN Group Confirms Cybersecurity Breach Affecting Customer Data

MTN Group, Africa's largest mobile network operator, has confirmed a cybersecurity breach resulting in unauthorized access to personal information of some customers in select markets. The company emphasized that its core network, billing systems, and financial services infrastructure remain secure and fully operational.

An unidentified third party claimed responsibility for accessing data from segments of MTN’s systems. At this stage, MTN stated there is no evidence to suggest that customers’ accounts and wallets have been directly compromised. ?

Upon detecting the incident, MTN promptly activated its internal cybersecurity response protocols. Law enforcement agencies, including the South African Police Service (SAPS) and the Directorate for Priority Crime Investigation (Hawks), have been notified and are currently investigating the matter.

The company has begun the process of notifying affected customers in compliance with local data protection and privacy regulations in the affected markets. MTN is also providing ongoing updates and full cooperation with regulatory bodies and investigators.

Customer Advisory

MTN advises customers to remain vigilant and adopt recommended cybersecurity practices:

• Place a fraud alert on credit reports with major credit bureaus.
• Regularly update MTN, MoMo, and banking applications.
• Use strong, unique passwords and change them frequently.
• Avoid clicking on suspicious links or messages.
• Never disclose sensitive information such as passwords, PINs, or OTPs via phone, SMS, or email.
• Enable multifactor authentication where available.

MTN reiterated its commitment to safeguarding the integrity of its systems and the trust placed in it by customers and stakeholders. The company will continue to manage the situation carefully and provide updates as more information becomes available.?