The Federal Competition and Consumer Protection
Commission (FCCPC) has commended the ongoing electricity sector reforms
introduced by the Lagos State Electricity Regulatory Commission (LASERC),
particularly its plans to strengthen metering and improve consumer protection
across Lagos State.
In a statement issued on Tuesday by the FCCPC Director
of Public Affairs, Ondaje Ijagwu, the Commission praised LASERC’s position in
the 2025 Lagos Electricity Market Report, which supports stricter enforcement
of laws guiding electricity supply without meters and the gradual rollout of
universal smart metering across the state.
LASERC is currently implementing a wide-ranging reform
programme aimed at improving efficiency and accountability in the electricity
market. The reforms include the phased enforcement of compulsory metering from
2026, feeder-by-feeder deployment of smart meters, stronger oversight of
electricity distribution companies, enhanced complaint resolution mechanisms,
and sanctions for operators that fail to comply with regulations.
The Executive Vice Chairman and Chief Executive
Officer of the FCCPC, Tunji Bello, described the initiative as a major step
toward promoting transparency in electricity billing and restoring consumer
confidence in the power sector.
According to Bello, estimated billing remains one of
the biggest sources of complaints among electricity consumers in Nigeria,
making accelerated metering reforms necessary to ensure fairness and
accountability.
“Estimated billing remains one of the leading sources
of consumer complaints within Nigeria’s power sector. Measures that accelerate
metering and improve billing transparency are important to consumer protection
and overall market accountability,” he stated.
He emphasized that consumers must be protected from
unfair and unverifiable billing practices, especially in cases where actual
electricity usage cannot be accurately measured.
“Effective metering promotes fairness within the
electricity market. It supports accurate billing, reduces disputes, improves
accountability, and gives consumers greater confidence in the system,” Bello
added.
The FCCPC boss also encouraged other state electricity
regulators and subnational governments to adopt similar consumer-focused
reforms that prioritize transparent metering systems, stronger regulatory
oversight, and efficient complaint resolution processes.
He noted that Lagos State had taken a significant step
toward improving accountability and consumer protection within the electricity
sector, urging other states implementing power sector reforms to follow the
same path.
The Commission further called on electricity
distribution companies and other operators in the sector to fully comply with
metering initiatives, consumer protection rules, and service improvement
measures introduced by regulators.
The FCCPC also cited findings from the LASERC report
highlighting service delivery gaps, electricity supply challenges, and
weaknesses in complaint resolution processes within Lagos State. According to
the Commission, the report underscores the need for stronger consumer
protection measures, continuous infrastructure investment, and sustained
improvements in service delivery across the power sector.
The Commission reaffirmed its commitment to supporting
reforms that promote transparency, accountability, fair market practices, and
improved service standards within Nigeria’s electricity industry.
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