NCAA Reports ?257m Passenger Refunds in Eight Months

The Nigeria Civil Aviation Authority (NCAA) says passenger refunds between January and August 2025 rose to ?257.2 million, a sharp increase from ?108.3 million in the same period of 2024 and ?32.8 million in 2023.

According to latest data released by the Director of Public Affairs and Consumer Protection, Michael Achimugu, the surge followed the Authority’s sustained engagement with airlines and a sensitisation campaign targeting air travellers.

Refunds for hotel accommodation under Part 19 of the NCAA Regulations also rose to ?6.08 million by July 2025, based on verified reports from hotels in Abuja, Asaba, and Lagos.

Achimugu attributed the growth to improved compliance by airlines with NCAA’s consumer protection framework, despite operational challenges facing the aviation sector. He described the trend as one of the regulator’s proudest achievements in its 25-year history, stressing that more passengers are being protected now than ever before.

He assured that the Authority would continue to safeguard passengers’ rights and enforce accountability across the industry.