Uber has announced the end of its ride-hailing
operations in Nigeria, bringing its 12-year presence in the country to a close.
The company, which launched its service in Lagos in
2014, informed customers of the decision in a message sent to their email
addresses.
Uber said it reached the decision after conducting a
comprehensive review of its business operations in Nigeria. The company’s
services officially ended on September 2, 2026.
In its message to customers, Uber expressed
appreciation for their patronage since its entry into the Nigerian market,
saying it had been a privilege to connect users with independent drivers for
their daily transportation needs.
The company acknowledged that the decision could
disrupt the routines of customers and apologised for any inconvenience caused
by the withdrawal.
Uber also said its Help Centre would remain available
until September 23, 2026, to assist customers with outstanding
account-related enquiries.
The development comes as the global ride-hailing
company announced significant organisational changes, including plans to reduce
its workforce by approximately 10 per cent.
Uber CEO, Dara Khosrowshahi, disclosed the
restructuring in a message to employees, explaining that the company was
seeking to create a simpler and faster organisation while reducing delays
caused by its complex structure.
Uber, which employs about 34,000 people globally,
operates across more than 70 countries, 15,000 cities and over 700 airports.
Founded in 2009, the company transformed the urban
transportation industry by creating a platform that allows passengers to
request rides from independent drivers using their own vehicles.
Its departure from Nigeria is expected to have a
significant impact on the country's ride-hailing sector, potentially altering
competition among the remaining operators.
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